IT Support Contracts
Every business in Dubai needs reliable and cost-effective IT Support Contracts to address technical challenges. At ITSS solutions, we provide customized IT Support and Maintenance Service contracts at fixed prices based on your organization’s requirements – offering both onsite and remote support to make sure you always have assistance available when you need it.
At IT Support Solutions, our IT support contracts are tailored specifically for each business’s IT systems, workstations, printers, network devices and servers, enabling it to meet its business goals while meeting its unique IT requirements. From small businesses to enterprises of any size, our IT support services can adapt and flex to your unique business goals and needs.
IT Support and Maintenance Services contracts from us provide an ideal solution for organizations that either lack internal IT support or want to augment their current infrastructure. We provide basic, intermediate, and advanced service options so as to meet all your IT needs.
IT Support Contracts Services in Dubai
In addition to onsite and remote IT support services, our IT AMC (Annual Maintenance Contract) in Dubai includes proactive management of your IT infrastructure and network systems. Each month, we perform both scheduled and unscheduled maintenance, monitoring, and troubleshooting services so your systems remain efficient – this includes handling daily and weekly technical tasks if required.
Our IT AMC Dubai provides your organization with comprehensive support, including training, administration and technical helpdesk services. This contract ensures that your IT systems remain operational 24/7 – including OS installation, desktop support, backup/data storage/backup solutions, as well as system configuration/upgrades/maintenance.
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What Are Our IT Support Contracts Covering?
Our IT Support and Maintenance Services give you peace of mind, knowing that your workstations and network systems are being managed by experienced professionals – giving you more time to focus on meeting your business goals while we take care of technical matters.
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Let us understand your requirement.
An IT AMC Dubai contract is an agreement between your business and a service provider for the maintenance and repair of IT infrastructure to keep it operationally efficient while maximizing uptime and operational efficiency. When issues arise with workstations, servers, or any technical systems, we offer both remote and onsite support to resolve them quickly. Among our many offerings in this regard is IT AMC Dubai’s Professional Maintenance Package for Workstations (PMP).
Our Many Offerings
IT Helpdesk Support
Available via telephone and email for troubleshooting servers, systems, and network hardware issues proactively, whilst Proactive Management ensures maximum uptime and Backup and Restore ensures safe backup of critical documents and files.
Updates and Upgrades
Regular maintenance on OSs, workstations, servers, applications, and hardware (OS), as well as updates and upgrades (upgrades), network security measures such as antivirus protection and firewall updates, and network configuration. Email Systems: Provision and support of email applications and servers
Network security Solution
Network Configuration and Management, IT Equipment Management and Device Administration and Internet Access management services from contracted vendors will all assist with managing internet services and broadband connectivity as well as troubleshooting and setting up wireless networks for optimal performance. Contract Specifications also cover software, tele, hardware support, email support, antivirus support, preventative maintenance, and mobile phone support for optimal operation and support.
Service levels and Response time
Our IT Annual Maintenance Contract in Dubai has been designed to meet or exceed these service levels:
Critical : Critical for server issues or urgent system crashes
Major issues: Workstation, software application or network accessibility problems and accessibility concerns
Minor:Paper jams, OS upgrades or occasional software errors: Our goal is to respond within 30 minutes to critical issues, with the aim of being onsite within an hour and quickly resolving them.
As quickly as possible, our goal is to respond within one hour, including any necessary onsite visits if needed to address issues. With regard to minor problems, our target response time for minor ones should be 8 hours; otherwise, we’ll visit within 24 hours if the issue cannot be solved remotely. If the problem still cannot be solved remotely, then we will make an onsite visit within 48 hours (non-critical matters).
Non-critical issues are resolved within 24 hours as we prioritize more urgent technical concerns.